Exchange and Return
Not satisfied with your order? Your satisfaction is important to CMRD Warehouse. That is why we want to help you as best as possible, even if the product is not to your liking. On this page we explain how to exchange or return a product.
It is possible to return your product up to 14 days after delivery. Follow the steps below to easily return your product. The product can only be returned in new condition and in the original packaging. Also make sure that the product is complete. Have we received your return? Then we will transfer your money to your account within 7 working days.
The step-by-step plan for returning products from CMRD Warehouse: NOTE: Only for orders placed via the webshop, not via another platform.
Step 1: The return form
With our return form we ensure a smooth return process. When returning, please fill in the return form as completely as possible. Then we will process your application. You can request a return form via firstname.lastname@example.org .
Step 2: Returning your order
After receiving the return form, we kindly request you to return it fully completed to email@example.com . Did you do this? Then you can return your order to CMRD Warehouse. Use the address on the return form for this.
To ensure that there are no misunderstandings, we recommend that you send your product with a track & trace code. Until the package is received by us, you are responsible for the shipment. You are therefore also responsible if your package gets lost in the post. You can prevent this with a track and trace code.
Step 3: Purchase amount will be refunded to your account
As soon as CMRD Warehouse has received your return, we will check the product for use and damage. If the product has been received by us undamaged, CMRD Warehouse will refund the purchase amount to your account within 7 working days.
If you have any questions about the return shipment, do not hesitate and contact firstname.lastname@example.org.